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Cancellation and Return Policy

Cancellation

Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :

Cancellation Policy:

  1. Order Cancellation: There are no fees or penalties for customers who cancel their orders within 24 hours of placing them.

  2. Cancellation Procedure: Send an email to our customer support team at lekshika47@gmail.com to cancel your order along with your order ID details.

  3. Refunds: Order cancellation refunds will be handled in 3-5 business days. The original payment method will be used to process the refund.

  1. How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we initiate the refund within 24-48 business hours after receiving the cancellation request.

We handle refunds for cancellations made after a shipment has been shipped or for returns once the merchandise has been received and checked at our warehouse.

  • Once we receive the returned products, within 24 to 48 business hours, we will process the reimbursement to the original credit/debit card account or net banking account. The amount may not appear in your account for up to five business days.

  • In the event of a cancellation, COD refund will not be applicable because there will be no cash transaction during pre-dispatch, and source account refunds occur after dispatch. Five more business days will pass before the money appears in your account.

  • We do not offer wallet refunds for cancellations

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Returns, Replacements and Refunds

How do I return an item purchased on Lekshika ?

Indian Orders:

Lekshika offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

  • Step 1: Follow one of the following steps:

    1. Go to ‘Account’ section
      Click on 'Orders'. Go to the order and select 'Have a Concern'. Proceed with reason for return.

    2. Via Help Center
      Click on 'Write to us' > Click on 'Submit a Request' > Provide us with your order details along with your relevant request. Kindly share an image of the product and the invoice for our reference

    3. Via Email
      Share an email to our Customer support team at lekshika47@gmail.com within 15 business days of receiving the order.

  • Step 2: Once your request is received, based on the outcome of the return raised, we will pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Which products aren't refundable or exchangeable?

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The following circumstances will prevent returns from being accepted:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered with.

  • Defective products that are not covered under Seller/Manufacturer’s warranty

  • Product is used or altered

  • If request is initiated after 15 business days of order delivery

  • Free product provided by brand

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:

  • Step 1: Follow one of the following steps:

    1. Go to ‘Account’ section
      Click on 'Orders'. Go to the order and select 'Have a Concern'. Proceed with reason for return.

    2. Via Help Center
      Click on 'Write to us' > Click on 'Submit a Request' > Provide us with your order details alongwith your relevant request. Kindly share an image of the product and the invoice for our reference

    3. Via Email
      Share an email to our Customer support team at lekshika47@gmail.com within 15 business days of receiving the order.

  • Step 2: Once your request is received, based on the outcome of the return raised, we will pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

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